Refund Policy

1. Refund Eligibility

Refunds are issued for returned items that meet the criteria in our Returns Policy. Items must be returned within 7 days of delivery and in eligible condition.

2. Refund Method

Refunds are issued to the original payment method. If you paid by credit card, the refund will appear on the same card. Processing times vary by bank.

3. Processing Time

Refunds are processed within 5-10 business days after we receive and inspect the returned item. Your bank may take an additional 3-5 business days to post the refund.

4. Partial Refunds

Partial refunds may be issued for items returned with minor wear, missing accessories, or damaged packaging. We will communicate the refund amount before processing.

5. Exchange Price Differences

If the replacement item costs less than the original, we will refund the difference. If the replacement costs more, you will be charged the difference.

6. Cancelled Orders

Orders cancelled before shipping receive a full refund. Orders cancelled after shipping must follow the return process. Shipping charges are non-refundable for cancelled orders that have already shipped.

7. Non-Refundable Items

Non-refundable items include: opened seed packets, items returned outside the 7-day window, items damaged by misuse, and gift cards.

8. Restocking Fees

A 15% restocking fee may apply to high-value items ($500+) and bulk orders. The restocking fee is deducted from your refund.

9. Refund Status

To check refund status, contact us at support@ericmavora.com with your order number. Include the RMA number provided during the return process.

10. Contact

Questions about refunds? Contact us at support@ericmavora.com. Mailing address: 98 N 900 W, Provo, UT 84601. See also: Returns Policy, Terms of Service.