Returns Policy

1. Return Window

You may return eligible items within 7 days of delivery — a 7-day return window. The return window starts from the date your order is marked as delivered by the carrier.

2. Eligible Items

To be eligible for return, items must be unused, in original packaging, and in the same condition as received. Garden tools must be in unused condition. Starter kits must be unopened.

3. Non-Returnable Items

The following items are non-returnable: opened seed packets, seed tapes, seed mats, growing media that has been opened, and items marked as final sale. For biosecurity reasons, we cannot accept returns of opened seed products.

4. Return Process

To initiate a return, contact us at support@ericmavora.com with your order number and the item(s) you wish to return. We will provide a Return Merchandise Authorization (RMA) number and return instructions.

5. Return Shipping Labels

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product. We will provide a prepaid return label for defective items or shipping errors.

6. Exchanges

To exchange an item, follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

7. High-Value Items ($500+)

Items valued at $500 or more require shipping insurance for the return. Contact us before shipping high-value returns so we can arrange insured shipping.

8. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery at support@ericmavora.com. Include photos of the damage and your order number. We will arrange a replacement or refund.

9. Refund Processing

Once we receive and inspect your return, a refund will be issued to the original payment method within 5-10 business days. See our Refund Policy for details.

10. Contact Information

Questions about returns? Contact us at support@ericmavora.com. Mailing address: 98 N 900 W, Provo, UT 84601. See also: Shipping Policy, Warranty Policy.